What our Customers say...

Testimonials

Even with insurance being a huge pain, the team was on the ball and ready to fix everything. They were fast, courteous, and knowledgeable.

When you are more than 500 miles away from home and your finished basement floods, one can feel as if they are cornered, have no choices, and will be taken advantage of during the resolution; however, that was NOT the case with SERVPRO of Blue Springs, MO!! My gigantic problem was treated as a top priority job as if it was their own home. From the first frantic call I made about water-soaked carpets, soiled drywall and the unknown cause, SERVPRO’s team prepared an assessment, mitigation and clean-up plan. Not only did they communicate with me throughout the entire process, but also continued to give me feedback, answer lingering questions, and made me feel comfortable with my unavailability to be on site. Professional, confident, and extremely knowledgeable is how I would describe these experts. "Like it never even happened." is SERVPRO’s motto and they live up to it. Highly recommend and am beyond grateful for absolutely everything.

Very satisfied with the work completed. Couldn’t ask for more help or information provided. Rye was very helpful, friendly, and easy to work with.

We had a water pipe burst.....water...was.... EVERYWHERE and we were beside ourselves not knowing where to start....Matt and his team came out at a weird hour and helped us SEEMLESSLY with the cleanup and claim details... they were quick to respond... professional and helped us move forward in a speedy manner. Would HIGHLY recommend this group!!

It took a quick moment for the fire the grow out of control. Yes, having a fire at your home is stressful. The team took that stress away, which allowed us to focus on tasks that needed to be completed. Although this was a small fire, we are very grateful for the team at SERVPRO of East Independence/Blue Springs.No one prepares you for the feeling of losing your home to a fire. We are thankful that everyone in our family walked away from this experience. The moment we called SERVPRO of East Independence/Blue Springs a helpful voice greeted us. At this moment, I felt comfortable with deciding SERVPRO to help us through these challenging times. They treated us with such respect that you can understand that they cared about us. Thank you, SERVPRO; without you, we would be a stressed-out family.

No one prepares you for the feeling of losing your home to a fire. We are thankful that everyone in our family walked away from this experience. The moment we called SERVPRO of East Independence/Blue Springs a helpful voice greeted us. At this moment, I felt comfortable with deciding SERVPRO to help us through these challenging times. They treated us with such respect that you can understand that they cared about us. Thank you, SERVPRO; without you, we would be a stressed-out family.

I called the wrong SERVPRO location, fully admit not the best with technology. Although I was outside this location's territory, they called locations in my area and contacted me shortly after. The team was super helpful and assisted me even when they didn't need to. Thanks for helping my business get the assistance it needed!

As a business owner, the scariest part about the job is the “what-if” and what I would do if I weren’t present during an accident. A fire broke out at my business when I was 200 miles away, making it very stressful. What saved my business was the Emergency Ready Program, a cost-free service from SERVPRO that stores all the critical information about where the waterline shut-off is, etc. The team made this hectic time a lot less stressful, and I knew they were taking the steps needed to ensure I was able to reopen after the fire.

Lauren..amazing customer service on phone!! Lindsay..awesome leader, covered everything!! Mike, Sandy, Raymond…the crew!!! The ones who came and fixed my house, thank you so much!!! From a single mom who didn’t know what to do…KT aka Maine Coon Lady.

I really like the follow-up that I received after the work was done. It was essential for them that the work was satisfactory to me. I liked the services and the follow-up.

The crew worked quickly and quietly, and I especially appreciated that they left everything spotless when they completed their work.

These guys are great! Professionals that work quickly and get the job done right!

Work was great. Very clean and neat when doing work. Always cleaned up before they left which was greatly appreciated!

Not only do they have a fantastic office staff that goes above and beyond when called upon. I have seen the results they provide firsthand. Their communication with customers is direct and there is no beating around the bush when it comes to pricing. They are willing to work with customers on what would be lost cost-effective vs. not giving you one option. The team at SERVPRO of East Independence Blue Springs is knowledgeable, professional, and most of all great attention to detail, making sure the work they complete is done right the first time.

These people are GREAT! Did an excellent job and were very professional. Would highly recommend them. So thankful they were the ones to do the cleanup on our fire.

SERVPRO is the best from the minute you call to the last minute they're in your home or business. They made the process smoother and more bearable due to their kindness and understanding. I really need to take stock in their business after using them so much. Our first interaction was two years ago with a water flood in my house. I was beside myself and the team was fast to help me. Then mold on part of my bathroom wall and now my son's room from neighbors water damage. Every person I had contact with explained fully what each step entailed. Their work is outstanding. I can guarantee they are the best for the job

Due to a string of bad luck, SERVPRO has now handled three floods in 18 months. Each time they have gone above and beyond to put life back together for us. They show up on time, the subs that work for them are the best at the business, they keep tabs on what is going on and get the job done. I hope to not need them again...but life being what it is...when I do, I will not hesitate to call them. They are the best in the business hands down

They had amazing communication throughout the entire project. I appreciated that they were as quick as they could be and got it done right. Thanks, guys!

Quickly on scene and so professional! They were also very kind and knowledgeable! I really appreciate all they did to help me and answer every question I asked. Great company and great people!!

Lindsey & Mike did a fantastic job cleaning the rug after my brother’s medical emergency left a large stain, it’s completely gone & the room smell great.

Our home had a slow drip under our kitchen sink. Our plumber recommended calling this SERVPRO. A team showed up next morning to start a drying process which saved my hardwood floors. The owner KJ called a couple days after the job was done just to make sure I had all questions answered and made sure I was completely satisfied. Job well done guys!

SERVPRO crew did an amazing job with a leak that occurred in the house that went through 2 floors! They were professional, fast, communicative, responsive and did great work. Thank you.

I had SERVPRO come to my home for the second year in a row and the guy was just fantastic! He took care of the cleaning of not only a couch and carpet as well as some chairs but also was able to clean our dog's beds and it looks like new! This is a hard task since they are two white English bulldogs and there is lots of shedding! Polite and efficient. Looking forward to getting our annual check up and cleaning next year and thanks again!

Not only do they have a fantastic office staff that go above and beyond when called upon. I have seen the results they provide first hand. Their communication with customers is direct and there is no beating around the bush when it comes to pricing. They are willing to work with customers on what would be lost cost effective vs. not giving you one option.

The team at SERVPRO of East Independence Blue Springs is knowledgeable, professional, and most of all great attention to detail, making sure the work they complete is done right the first time.

Quickly on scene and so professional! They were also very kind and knowledgeable! I really appreciate all they did to help me and answer every questioned I asked. Great company and great people!!

My basement flooded due to a back up in my sump pump. It was awful! KJ showed up in the middle of the night and literally saved me from freaking out. He took the time to explain to me what he was doing and what I need to do next. The next day more people showed up to start the drying process and save some of my valuables downstairs. I really appreciate the time and effort these guys took. I hope I never need them again but I know who to call if I do!

SERVPRO is AMAZING and took such good care of us when a pipe burst and flooded our finished basement. They were able to help us in the middle of the night and explained what they were doing every step of the way! Hopefully we don’t need any more restoration work done- but if we do I know exactly who I will call! I absolutely recommend that you trust them with your home.

The water mitigation crew who served me, rate the highest in customer service. Prompt, friendly, knowledgeable, easy to work with. Glad to be able to recommend them and would be pleased to encounter them elsewhere. Thank you

We recently had water damage to our home from a slow leak we were uncertain where it was coming from. We called SERVPRO of Independence and Blue Springs and they quickly identified the problem and provided us with a solution. We are very impressed with the turn around and personable service to resolve the issue. I highly recommend them for the response time and problem solving.

Due to a string of bad luck SERVPRO has now handled three floods in 18 months. Each time they have gone above and beyond to put life back together for us. They show up on time, the subs that work for them are the best at the business, they keep tabs on what is going on and get the job done. I hope to not need them again...but life being what it is...when I do, I will not hesitate to call them. They are the best in the business hands down

This is the second time I’ve used SERVPRO! And I’ve been so happy with their service! This time, with a major sewage mess in my crawl space that was stinking up my whole house, KJ arrived promptly with his crew, within hours of contacting them on the Friday night. They were polite and cheerful about their job (a very nasty job!!!), telling me to go relax while they took care of it. What a relief for me to have such a confident team taking care of my horrendous mess!! Thank you so much!

I can't give this team enough kudos! They jumped when we had a flood in our basement. Blowers and dehumidifiers in several rooms, not to mention helping with tips on how to proceed even after they were gone. We will recommend them to anyone!

I’m so thankful to SERVPRO for their help and service through our water damage experience. Their technician Casey was very professional and knowledgeable, and the management and office staff made it so simple and easy to get everything coordinated, and made sure we had everything we needed for our insurance agent. They made it such a seamless and simple and easy experience, and I am so appreciative to the whole team for all their work and support. Thank you very much!!!

I am extremely happy with the work that was completed in my home a few days ago. They were efficient and fast. They treated our home as if it were theirs, throughout the entire process. Educated us on everything the insurance company would need and what issues may arise. Before booking the appointment with them, I searched reviews and found that they were the top one in our area. I definitely recommend this company!

The response time was amazing - the work was done amazingly fast and amazingly well.  Amazing is the key word! Thank you!